If you are not satisfied with the product, you may request an exchange or return according to our store’s return policy. To request an exchange, the product must be in perfect condition and show no signs of use, meaning it must be in the same condition in which you received it. Additionally, the item must be in its original packaging. To request an exchange, send an email to [email protected], including your full name, order number, and the reason for the exchange. You will receive our reply with the necessary information to complete the process.
If you wish to return a product, you may do so within the return window established by our store. Send an email to [email protected], informing your full name and order number. You will receive your refund within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for receiving the refund.
Products with manufacturing defects: Under U.S. consumer protection guidelines, for items with manufacturing defects you may request a return within a reasonable period after receiving your order. To request a return for defective products, send an email to [email protected], including your full name, order number, and details about the manufacturing defect (a description with photos or videos). We will review your case within 30 days from the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for receiving the refund.
How to return the products: Returns for manufacturing defects will be covered by our store. You will receive a prepaid return shipping label by email after submitting your exchange or return request, and you must ship the merchandise at a designated carrier location. We do not cover packaging costs, so we suggest using the same packaging in which you received your purchase (if it is not damaged) or an appropriate box that protects the items during transport.
Contact us: If you have any questions about our exchange policy, please contact us at [email protected].
